Store Refund & Returns Policy

This Refund & Returns Policy applies to the FishHub Store only — physical goods that FishHub (Pty) Ltd (registration number pending publication) imports and sells itself, where FishHub is the seller. It sets out your rights under the Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECT Act").

This policy does not apply to the marketplace. Items listed by verified shops or community sellers are sold by them, not by FishHub. For those, returns and refunds are handled by the Seller you bought from. See the Terms of Service. The FishHub Store does not sell livestock.

1. Prices include all costs

All FishHub Store prices are shown inclusive of VAT and any other mandatory charges. Delivery cost, where it applies, is shown separately before you confirm and pay. The total you approve at the order-review step is the total you pay.

2. Cooling-off right (ECT Act, section 44)

For goods bought from the FishHub Store as an electronic transaction, you may cancel within 7 days of receiving the goods, without reason, and receive a refund. You return the goods (in their original condition) and you are responsible only for the direct cost of returning them. This cooling-off right is in addition to your other rights below. (Certain goods may be exempt where the law allows.)

3. Defective, unsafe, or not-as-described goods (CPA)

Under the CPA you have the right to receive goods that are of good quality, in good working order, and free of defects. If, within 6 months of delivery, a Store item is found to be defective, unsafe, or not as described, you may return it and choose a repair, replacement, or refund, at no charge to you. This right does not apply to damage caused by misuse after delivery.

4. Wrong or damaged-in-transit items

If we send the wrong item, or it arrives damaged, tell us within a reasonable time and we will arrange a replacement or refund at our cost.

5. How to return a Store item

1. Contact us at support@fishhub.co.za with your order number and the reason.
2. We will confirm the return method and address.
3. Send the item back (keep proof of return).
4. Once received and checked, we process your refund or replacement.

6. How refunds are paid

Refunds are made to your original payment method via our payment provider, normally within a reasonable period after we receive and check the returned item (or after we accept a cooling-off cancellation).

7. What this does not cover

• Marketplace purchases (handled by the Seller — see above).
• Change-of-mind returns outside the 7-day cooling-off window, unless we agree otherwise.
• Items damaged by misuse after delivery.

8. Your statutory rights

Nothing in this policy limits your rights under the CPA or ECT Act. Where this policy and the law differ, the law prevails.

9. Contact

FishHub Store returns: support@fishhub.co.za. Company details: Company Information.