Store Refund & Returns Policy

This Refund & Returns Policy applies to the FishHub Store only — physical goods that FishHub (Pty) Ltd (registration number available on request) sells itself (its own stock, plus stock dispatched directly by Aquarium Depot, a South African distributor in Midrand), where FishHub is the seller. It sets out your rights under the Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECT Act").

This policy does not apply to the marketplace. Items listed by verified shops or community sellers are sold by them, not by FishHub. For those, returns and refunds are handled by the Seller you bought from. See the Terms of Service. The FishHub Store does not sell livestock.

1. Prices include all costs

FishHub is not VAT-registered, so no VAT is charged. FishHub Store prices include any other mandatory charges. Delivery cost, where it applies, is shown separately before you confirm and pay. The total you approve at the order-review step is the total you pay.

2. Cooling-off right (ECT Act, section 44)

For goods bought from the FishHub Store as an electronic transaction, you may cancel within 7 days of receiving the goods, without reason, and receive a refund. You return the goods (in their original condition) and you are responsible only for the direct cost of returning them. This cooling-off right is in addition to your other rights below. (Certain goods may be exempt where the law allows.)

3. Defective, unsafe, or not-as-described goods (CPA)

Under the CPA you have the right to receive goods that are of good quality, in good working order, and free of defects. If, within 6 months of delivery, a Store item is found to be defective, unsafe, or not as described, you may return it and choose a repair, replacement, or refund, at no charge to you. This right does not apply to damage caused by misuse after delivery.

4. Wrong or damaged-in-transit items

If we send the wrong item, or it arrives damaged, tell us within a reasonable time and we will arrange a replacement or refund at our cost.

5. How to return a Store item

1. Contact us at contact@fishhub.co.za with your order number and the reason.
2. We confirm the return address and, where we carry the cost, arrange collection.
3. Return the item by mail (any courier or the Post Office), or at a drop-off location we nominate for your area. Keep proof of return.
4. Once received and checked, we process your refund or replacement.

We charge no restocking fee on any return.

6. How refunds are paid

Refunds are made to your original payment method via our payment provider, within 7 days of receiving and checking the returned item (or within 7 days of accepting a cooling-off cancellation). Your bank may take a few days more to show the money.

6a. Returns at a glance

Return window	7 days from delivery (change of mind); 6 months for defective, unsafe or not-as-described goods
Who pays return shipping	You, for a change-of-mind return within 7 days. We pay when the item is defective, wrong or damaged in transit.
Restocking fee	None
Refund processing time	Within 7 days of us receiving the item
Return methods	By mail, or at a drop-off location
Item condition	Original condition, with packaging where practical

7. What this does not cover

• Marketplace purchases (handled by the Seller — see above).
• Change-of-mind returns outside the 7-day cooling-off window, unless we agree otherwise.
• Items damaged by misuse after delivery.

8. Your statutory rights

Nothing in this policy limits your rights under the CPA or ECT Act. Where this policy and the law differ, the law prevails.

9. Contact

FishHub Store returns: contact@fishhub.co.za. Company details: Company Information.