FishHub

SA's Aquarium Marketplace

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FishHub

South Africa's aquarium marketplace & species directory.

@FishhubZA

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  • Courier safety guide

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Questions? Contact us or email contact@fishhub.co.za.FishHub is not VAT-registered, so no VAT is charged.

© 2026 FishHub. All rights reserved.

    Live Arrival Guarantee

    The badge South African hobbyists can trust when ordering fish, shrimp, and plants by courier.

    Who earns the badge?

    A shop displays Live Arrival Guaranteed when all three conditions are met:

    • FishHub Verified Seller status
    • At least five confirmed courier transactions on record
    • No unresolved delivery disputes

    The badge is stored as shops.liveArrivalBadge and recalculated automatically when courier records change.

    Packaging standard

    Guaranteed sellers commit to professional livestock packaging:

    • Double-bag method — fish and invertebrates packed in poly bags with minimal water, heat-sealed, then placed inside breather bags for oxygen exchange during transit.
    • Insulated boxing — styrofoam or equivalent liner inside a sturdy cardboard box; heat packs in winter where needed.
    • Clear labelling — "LIVE ANIMALS — KEEP UPRIGHT" on every parcel.

    Full buyer guidance: Courier safety guide.

    Shipping days

    Livestock should ship Monday through Wednesday only so parcels are not held in depots over weekends. Sellers in outlying areas may use Tuesday cut-offs to ensure hub arrival before Friday.

    On arrival — the 2-hour window

    Buyers must contact the shop within 2 hours of courier delivery if anything arrives dead on arrival (DOA). Delayed claims make it impossible to verify packaging integrity or temperature exposure.

    DOA claim process

    1. Photograph unopened bags still inside the box (timestamp visible if possible).
    2. Open only after photos; photograph any DOA livestock before removing from bags.
    3. Contact the seller via the same channel used to order — include order reference and photos.
    4. Guaranteed sellers work in good faith: replacement, credit, or refund per their stated policy.

    FishHub facilitates discovery and trust signals; individual sales remain between buyer and seller. See our terms for platform scope.

    Browse verified sellers · How to receive fish by courier