FishHub

SA's Aquarium Marketplace

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FishHub
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FishHub

South Africa's aquarium marketplace & species directory.

@FishhubZA

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Terms of ServicePrivacy PolicyCookie PolicyRefund & ReturnsShipping

Questions? Contact us or email contact@fishhub.co.za.FishHub is not VAT-registered, so no VAT is charged.

© 2026 FishHub. All rights reserved.

    All policies

    Shipping & Delivery Policy

    Applies to the FishHub Store only — goods sold by FishHub itself, where FishHub is the seller.

    Last updated 2026-06-15 · Version 1.0.0

    On this page

    1. 1. Where we deliver
    2. 2. Delivery cost (shown before you pay)
    3. 3. Delivery timeframes
    4. 4. Tracking and receipt
    5. 5. Failed or returned deliveries
    6. 6. Risk and ownership
    7. 7. Contact

    This Shipping & Delivery Policy applies to the FishHub Store only — goods sold by FishHub (Pty) Ltd (FishHub) itself. It explains how Store orders are delivered, what it costs, and how long it takes.

    Not the marketplace. Items from verified shops or community sellers are shipped or collected by arrangement directly with that Seller — FishHub does not ship them and never transports livestock. This page is about the FishHub Store only. The FishHub Store does not ship live animals.

    1. Where we deliver

    We deliver FishHub Store orders within South Africa. Serviceable areas are shown at checkout based on your delivery address.

    2. Delivery cost (shown before you pay)

    Delivery cost is calculated and shown at the order-review step before payment, so you always see and approve the full total (goods plus delivery) before you commit. FishHub is not VAT-registered, so no VAT is charged. Where a delivery or free-shipping benefit applies (for example a membership benefit), it is applied and shown there.

    3. Delivery timeframes

    Estimated dispatch and delivery times are shown for your order on the product page, at checkout, and in your order confirmation email. Estimates are given in good faith and may vary with courier load, location, and stock. If we expect a material delay, we will let you know.

    Store items leave from one of two places, and each product page says which:

    • Distributor stock ships direct from our distributor's warehouse in Midrand, Gauteng. An order placed before 12:00 (South African time) on a weekday usually ships the same day; an order placed after 12:00, or on a weekend, usually ships the next working day.
    • FishHub's own stock is handed to the courier on our weekly drop-off day. As a small, founder-run store we do not dispatch our own stock daily; the product page and checkout show the next drop-off day.

    An order that mixes the two arrives as two parcels, one from each location, and they may arrive on different days. Once the courier has collected a parcel, delivery typically takes 1–2 working days in Gauteng, the Western Cape and KwaZulu-Natal, and 2–4 working days elsewhere.

    4. Tracking and receipt

    Where the courier provides tracking, we will share it. Please check your goods on delivery and report any transit damage promptly so we can help under the Refund & Returns Policy.

    5. Failed or returned deliveries

    If a delivery fails because the address was wrong or no one was available, we will arrange redelivery; additional courier costs may apply and will be communicated first.

    6. Risk and ownership

    Risk in Store goods passes to you on delivery. Your CPA rights for defective or damaged goods are set out in the Refund & Returns Policy.

    7. Contact

    FishHub Store delivery queries: contact@fishhub.co.za.